Privacy Policy

PRIVACY POLICY
The Mountaintop at Rock Creek
1527408 B.C. LTD. DBA The Mountaintop Off-Grid Resort & Spa
https://mountaintopbc.com

Effective Date: February 6, 2026 | Last Updated: February 6, 2026

1. Introduction

Welcome to The Mountaintop at Rock Creek (“we,” “us,” or “our”), operated by 1527408 B.C. LTD. DBA The Mountaintop Off-Grid Resort & Spa. We operate the website mountaintopbc.com and the booking platform at stay.mountaintopbc.com (together, the “Site”) and provide vacation rental accommodations, retreat and event venue services, promotional giveaways, and related hospitality services (collectively, the “Services”) from our property located at 2619 Nicholson Creek Road, Rock Creek, BC V0H 1Y0, Canada.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, book a stay, enter a promotion or giveaway, inquire about our services, or otherwise interact with us. It also describes your rights regarding your personal information and how to exercise them.
By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Site or Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including when you make a booking, submit an inquiry, purchase a gift card, enter a giveaway or promotion, or contact us. This may include:
Full name
Email address
Phone number
Mailing or billing address
Payment and billing information (processed securely by our third-party payment processor)
Booking dates, guest count, and accommodation preferences
Event or retreat details (for venue inquiries)
Instagram username and public profile information (when you interact with our giveaway posts)
Referral information (when you share a unique referral link with friends)
Any other information you choose to provide in messages, forms, or contest entries

2.2 Information Collected Through Promotions and Giveaways

When you enter a promotion, contest, or giveaway (such as through our website entry form at stay.mountaintopbc.com, a Meta lead form via a sponsored ad, Instagram comments, or an email click-through link), we may collect:
Your email address (submitted via website entry form or Meta lead form)
Your Instagram username and tagged friends’ usernames (submitted via Instagram comments)
Referral tracking data (to credit bonus entries when friends enter through your unique link)
Your subscriber status (to verify eligibility for email click-through entries)
This information is used solely to administer the promotion, select and notify winners, and fulfill prizes. With your consent, we may also use your email address to send you marketing communications about our Services. You may unsubscribe from marketing emails at any time. For full promotion terms, please refer to the Official Giveaway Rules associated with each promotion.

2.3 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This includes:
IP address and approximate geographic location
Browser type, version, and language preferences
Operating system and device type
Pages visited, time spent on pages, and navigation paths
Referring URL (the site that directed you to us)
Date and time of your visit
Interactions with advertisements (such as clicks on Google Ads)

2.4 Information from Third-Party Sources

We may receive information about you from third-party platforms you use to interact with us, including:
Meta Platforms (Facebook and Instagram): When you enter a giveaway through a Meta lead form or interact with our Instagram posts, Meta may share your submitted information with us in accordance with its own privacy policy.
Online travel agencies or booking platforms
Social media platforms and review sites

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site recognize your device and remember information about your visit, such as your preferences and settings.

3.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:
Essential Cookies: Required for core site functionality such as booking forms, navigation, and security. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our Site so we can improve the user experience. We use Google Analytics for this purpose.
Advertising/Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These may be set by Google Ads or other advertising partners.
Functional Cookies: Remember your preferences (such as language or region) to provide a more personalized experience.

3.3 Google Ads and the Global Site Tag (gtag.js)

We use Google Ads conversion tracking and remarketing through the Google global site tag (gtag.js). This tag places cookies on your device to help us measure the effectiveness of our advertising campaigns and to show you relevant advertisements on other websites and platforms within the Google Display Network.
Information collected through the Google Ads tag may include your interactions with our ads, pages visited on our Site after clicking an ad, and conversion events (such as completing a booking). This information is used to optimize our advertising spend and deliver more relevant ads to you.
Google processes this data in accordance with its own Privacy Policy and Advertising Terms. You can manage your Google advertising preferences or opt out of personalized advertising at https://adssettings.google.com.

3.4 Google Analytics

We use Google Analytics to analyze how visitors use our Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they visited before coming to our Site. We use this information to improve our Site and Services. Google Analytics collects only the IP address assigned to you on the date you visit our Site, rather than your name or other identifying information.
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
For more information on how Google uses data when you use our Site, visit https://policies.google.com/technologies/partner-sites.

3.5 Meta Pixel and Tracking

We may use the Meta (Facebook) Pixel on our Site to measure the effectiveness of our advertising on Facebook and Instagram, and to deliver targeted advertisements to you on those platforms. The Meta Pixel collects information about your interactions with our Site and ads, which Meta processes in accordance with its own Data Policy. You can manage your Meta advertising preferences at https://www.facebook.com/adpreferences.

3.6 Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that disabling cookies may affect the functionality of our Site.
You can also manage your Google advertising preferences at https://adssettings.google.com.

4. How We Use Your Information

We use the personal information we collect for the following purposes:
To process and manage your bookings, payments, and reservations
To communicate with you about your stay, inquiries, or event planning
To send you booking confirmations, check-in instructions, and related transactional communications
To administer promotions, contests, and giveaways, including verifying entries, selecting winners, and fulfilling prizes
To send you marketing communications, newsletters, or promotional offers (with your consent, where required by law)
To improve our Site, Services, and overall guest experience
To analyze Site usage and trends through analytics tools
To display relevant advertisements on third-party platforms (Google, Meta, and others)
To track referral activity and award bonus entries in promotional campaigns
To detect, prevent, and address fraud, suspicious entries, security issues, or technical problems
To comply with legal obligations, including CASL and CAN-SPAM requirements, and to enforce our terms

5. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:
Service Providers: Third-party companies that help us operate our business, including payment processors, booking platforms (e.g., WebReady), email service providers, and website hosting providers.

Analytics and Advertising Partners: Google (via Google Analytics and Google Ads) and Meta Platforms (via the Meta Pixel) and other analytics or advertising partners who help us understand Site usage and deliver relevant advertisements. These partners may collect or receive information from our Site through cookies and similar technologies.

Social Media Platforms: When you enter a giveaway via Instagram or a Meta lead form, your interactions are governed by the respective platform’s terms and privacy policies in addition to this Privacy Policy.

Promotion Partners: If a giveaway or promotion involves a named prize partner (such as a restaurant, helicopter charter, or other experience provider), we may share your name and contact information with that partner solely to the extent necessary to fulfill the prize.

Legal Obligations: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our guests or the public.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

The following parties may collect, receive, or use your personal data as a consequence of our use of their products on this Site:
Google LLC and its affiliates (for analytics and advertising services)
Meta Platforms, Inc. (for advertising measurement and lead generation)
For details on how Google uses your data, please visit Google’s Business Data Responsibility site at https://business.safety.google.

6. Marketing Communications and Consent

We may send you marketing emails about our Services, special offers, new accommodations, upcoming events, or future promotions. We obtain your consent for marketing communications in the following ways:
Express opt-in when you enter a giveaway or promotion and consent to receive marketing emails
Express opt-in when you subscribe to our newsletter or mailing list
Implied consent arising from an existing business relationship (e.g., you have booked a stay with us)
Every marketing email we send includes an unsubscribe link. You may opt out of marketing communications at any time by clicking the unsubscribe link or by contacting us directly. Please note that even after opting out, you may still receive transactional communications related to active bookings or prize fulfillment.

We comply with Canada’s Anti-Spam Legislation (CASL) and the U.S. CAN-SPAM Act in all commercial electronic messages.

7. Information for Users in the European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, the following additional provisions apply to you in accordance with the General Data Protection Regulation (“GDPR”), the ePrivacy Directive, applicable UK data protection laws, and Google’s EU User Consent Policy.

7.1 Consent for Cookies and Tracking
Before placing any non-essential cookies or similar tracking technologies on your device, we will request your explicit, informed, and freely given consent through a cookie consent banner displayed when you first visit our Site. You may accept or reject non-essential cookies, and you may change your preferences at any time. Non-essential cookies (including those from Google Ads, Google Analytics, and Meta) will not be activated until you have provided your consent.

7.2 Consent for Personal Data Collection and Ad Personalization

We will obtain your legally valid consent before collecting, sharing, or using your personal data for the personalization of advertisements. If you do not consent, you may still use our Site, but advertisements shown to you (if any) may not be personalized to your interests.

7.3 Legal Bases for Processing

We process your personal data based on the following legal grounds:
Consent: For non-essential cookies, marketing communications, ad personalization, and giveaway entry processing.
Contractual Necessity: To fulfill a booking, deliver a prize, or provide Services you have requested.
Legitimate Interest: To improve our Site and Services, ensure security, prevent fraud in promotions, and conduct internal analytics (where these interests are not overridden by your rights).
Legal Obligation: To comply with applicable laws and regulations.

7.4 Your Rights Under GDPR

If you are in the EEA, UK, or Switzerland, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at stay@mountaintopbc.com.

7.5 International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA, UK, or Switzerland, including Canada and the United States (where Google’s and Meta’s servers may be located). Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

8. Information for Canadian Users

We are based in British Columbia, Canada, and comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and British Columbia’s Personal Information Protection Act (“PIPA”). Under these laws, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information

Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of British Columbia

We comply with Canada’s Anti-Spam Legislation (CASL). We will not send you commercial electronic messages without your consent (express or implied, as applicable under CASL) and every message will include an unsubscribe mechanism and our contact information.
To make a privacy-related request, contact us at stay@mountaintopbc.com.

9. Information for Users in the United States

Depending on your state of residence, you may have additional privacy rights under laws such as the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), or similar state privacy laws. These rights may include:
The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information
The right to non-discrimination for exercising your privacy rights

We do not sell your personal information as defined under the CCPA. We comply with the CAN-SPAM Act for all commercial email communications sent to U.S. recipients. If you wish to exercise any of your state privacy rights, please contact us using the information provided below.

10. Promotions, Contests, and Giveaways

From time to time, we may sponsor or host promotions, contests, or giveaways (“Promotions”). Each Promotion will be governed by its own Official Rules, which will be made available at the time of the Promotion.

10.1 Data Collected for Promotions
When you enter a Promotion, we may collect your name, email address, Instagram username, referral data, and any other information specified in the Promotion’s Official Rules. This information is collected for the purpose of administering the Promotion, verifying eligibility, selecting and notifying winners, and fulfilling prizes.

10.2 Third-Party Platforms

Promotions may involve entry methods through third-party platforms such as Instagram or Facebook. When you interact with our Promotion on these platforms, those interactions are also subject to the platform’s own terms of service and privacy policy. Our Promotions are not sponsored, endorsed, or administered by Meta Platforms, Inc., Facebook, or Instagram unless explicitly stated.

10.3 Filming and Publicity

Certain Promotions may include a filming or publicity component. If you win a prize that involves on-site experiences, you acknowledge that elements of the experience may be photographed or filmed by us for promotional purposes. Winners grant us the right to use their name, likeness, and image in any media without additional compensation, as further described in the applicable Official Rules.

10.4 Retention of Promotion Data

Personal information collected for a Promotion will be retained for as long as necessary to administer the Promotion and fulfill any legal or tax obligations. If you consented to receive marketing communications when entering, your email address will be retained on our marketing list until you unsubscribe.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:
The nature of the data and the purposes for which it was collected
Whether you have an active booking or ongoing relationship with us
Legal, regulatory, and tax requirements (e.g., retention of financial records)
The statute of limitations for potential legal claims
For analytics data collected through Google Analytics, data retention settings are configured in accordance with Google’s data retention policies. You may request deletion of your personal data at any time by contacting us.

12. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant third-party providers, access controls, and regular security reviews.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your personal information has been compromised, please contact us immediately.

13. Children’s Privacy

Our Site, Services, and Promotions are not directed to children under the age of 18. Our giveaways and promotions require entrants to be eighteen (18) years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us.

14. Third-Party Links and Services
Our Site may contain links to third-party websites, services, or platforms (such as Instagram, Facebook, online travel agencies, or mapping services). This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice (such as a banner on our Site or via email). We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or a specific promotion, please contact us:

The Mountaintop at Rock Creek
1527408 B.C. LTD. DBA The Mountaintop Off-Grid Resort & Spa
2619 Nicholson Creek Road, Rock Creek, BC V0H 1Y0, Canada
Email: stay@mountaintopbc.com
Phone: +1 778 907 8777
For users in the EEA, UK, or Switzerland, you may also lodge a complaint with your local data protection supervisory authority.

17. Google Services Disclosure

This Site uses the following Google products and services, each of which may collect data as described in this Privacy Policy:
Google Ads (gtag.js): Delivers and measures online advertising through conversion tracking and remarketing. The Google Ads global site tag places cookies on your device to measure ad performance and deliver relevant advertisements.
Google Analytics: Collects website usage data for analytics purposes. Google Analytics Terms of Service: https://www.google.com/analytics/terms/us.html

We use cookies to personalize content and advertisements, to analyse our traffic, and to serve advertisements. We also share information about your use of our Site with our advertising and analytics partners, including Google, who may combine it with other information that you have provided to them or that they have collected from your use of their services.

For more information about how Google collects and processes your data, please visit:
Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/
Google Business Data Responsibility: https://business.safety.google
How Google Uses Information from Sites That Use Its Services: https://policies.google.com/technologies/partner-sites
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Google Ad Settings: https://adssettings.google.com
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